The Chocospherian
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Incredible Chocolate News |
August 6th, 2023 |
Written By: Joanne and The Chocosphere Team
NewsletterDeals!! | European Chocolate On The Way! |
Customer Service | Sort-of White chocolate |
Topics |
Deals!!
25th Anniversary Deal:
This is our 25th Anniversary year, and we have an amazing offer for you!
Get 25% off the single unit price of these brands: Belvie, Gallette, Marana, Only Child, Sibo, Slitti, and Sol Cacao. This offer starts on August 6th, 2023 and ends at 11:59 PM PDT August 11th, 2023. Just order online during the promotion period and discounted pricing will be displayed.
*Important Conditions: This offer will not be honored retroactively and applies only to merchandise in stock at the time the order is placed. Items on our "Bargain Basement" and "On Sale" pages are excluded from this offer. Products not explicitly noted in this newsletter as being part of this promotion are not eligible for the 25% off deal. All sales are final.
Our 25th Anniversary Deal can be a "win-win"! With the summer heat that most of you have been experiencing over the last weeks it seems your thoughts may be somehwere other than chocolate, so let's go back to that yummy place. You have a great opportunity to try something that may be new to you, and our folks will be happy to get this delicious chocolate on the way. Please help us keep our workers busy through this slowest period of the year!
If you're concerned about shipping in warm weather, be assured that our team is very experienced and knows what to do. We're currently shipping with our warm weather packaging to many U.S. locations. However, if you're in a location with chocolate-unfriendly weather, we will let you know the shipment will be delayed and we'll work to get it to you as soon as it's weather-safe. This typically happens for locations where the temperature exceeds 95 degrees. We do have some tricky ways to avoid delay that we will let you know about if needed. Otherwise we'll watch the forecast and find a safe time to ship.
European Chocolate On The Way!
You may have noticed that stock of some of our chocolate has run very low. We're taking care of that! A shipment is now in transit from Europe with a lot of Pralus and Domori chocolate, and Cafe-Tasse is in process too. We expect your favorites from Pralus and Domori to arrive around the end of August. Cafe-Tasse will not be far behind, expected to arrive in early to mid September. We're working on other refills as well and should be ready for the season of chocolate when you are, and when the weather starts cooling off.
Sort-of White Chocolate
We get asked for white chocolate without dairy, which is not easy to find. However we have some unique things that might work. All of the Valrhona Inspirations are kind of like flavored white chocolate. Unlike regular white chocolate, Valrhona Inspirations chocolates have no dairy ingredients (dairy traces may be present) but they are made with cocoa butter. In place of dairy, Valrhona Inspirations have fruit or nut ingredients and are bursting with flavor. Choose from these five flavors: Strawberry, Raspberry, Yuzu, Almond and Passion Fruit. They have authentic fruit or nut flavor and are beautiful, displaying the color of the fruit or nut. They temper like chocolate and eat like a treat.
Customer Service
Of course we are happy to help over the phone, but we do appreciate it when you place your order on line. It helps us give the most prompt and accurate service. And when you need help, we are here for you. There is generally someone answering the phones between 8:30am and 4:30pm Pacific Time, Monday through Friday, with the exception of commonly observed holidays.
There are five of us answering phones at Chocosphere, where we speak fluent Chocospherian. We try hard to answer all calls personally during normal business hours, but occasionally one slips over to voice mail. If you call and end up in voice mail, please leave a message. We will do our very best to call back promptly. If by chance you don't hear back from us in a reasonable time, please call again during our normal business hours.
We each have varying levels of experience. It is our goal to happily serve you the very best chocolate!!
Finally, and very importantly, our web site lists our service commitments as to when we ship an order based on when the order is placed. However, we certainly understand there are circumstances where you may want us to process an order faster, when you need your chocolate “now”! If you need your order shipped faster than our listed service commitment, please place your order online letting us know of your need in the “Comments” section, and then call us at 503-692-3323 x 0 for Customer Service) to let us know. We can't guarantee early shipping, but we always try hard to provide chocolate happiness to our valued customers.
Newsletter
If you want us to send a copy as an email every time there is a new issue or to tell you about special offers, please create an account at chocosphere.com and check the newsletter box.
Topics:
If you have a topic you would like us to cover in the newsletter, please drop us a line: customer-service@chocosphere.com and we will be happy to include it in a future edition.
Contact us at 503-692-3323 and press 0 for Customer Service
Fax 503-692-1494