Contact websites and phone numbers:
- FedEx 1-800-GO-FEDEX (1‑800‑463‑3339)
- U.S. Postal Service 1‑800‑ASK‑Postal (1‑800‑275‑8777)
- UPS 1‑800‑PICK‑UPS (1‑800‑742‑5877)
Timely delivery is important at Chocosphere! (Rural and AK/HI Deliveries)
If the destination is far from a major metropolitan area, or the chocolate is going to AK, HI, PR, or GU, it is possible that the delivery may take longer than the '2-Day' or 'Overnight' headings indicate. Be sure to consult with your preferred carrier before ordering if delivery time is critical. They may need to know that the shipment is originating in zip code 97062.
Chocosphere delivers premium chocolate in premium condition!
We provide shipping choices to get your chocolate to the destination in excellent shape, even in warm weather. Chocosphere will stand behind you should the chocolate arrive damaged in any way due to negligent actions of the shipping company. Just let us know of any problem, and we will do our best to resolve the situation to your satisfaction. Chocosphere cannot be responsible for damage if you (or the recipient of a gift) are not present at time of delivery and the damage occurs as a result of the delay in claiming the package.
We highly recommend shipping to an address where someone will be able to receive the package when delivered.
Chocolate left outside your home all day may be damaged by weather that is too hot, cold, rainy or humid. Suggestion: If you are shipping to someone's home and they will be at work during the day, consider shipping the chocolate to the recipient at their office.
An option to use "Warm‑Weather Packaging" is available when you choose Postal Priority Mail, 2nd Day and Overnight shipping to any U.S. destination, and for Value (Ground or Priority Mail) shipping where the destination is three days or less distant from our warehouse.
If we feel it is needed to allow your chocolate to arrive in good condition, we will enclose your shipment in Warm-Weather Packaging (a styrofoam box with gel ice) at no additional charge. Should you want this special packaging to be used unconditionally, the product must be added before you enter the check out process. You will find “Warm Weather Packaging” at the Packaging pull down at the top of the Chocosphere web site. $7.00 will be added to your cart total, but there will be no shipping charged on Warm Weather Packaging.
While this packaging can help your chocolate shipment cope with warm weather, there are limits and we reserve the right to delay shipment when we feel your chocolate may be damaged. Please indicate your preference regarding Warm‑Weather Packaging on the "Checkout" page of the web site, and provide any special instructions in the "Comments" area of the "Checkout" page.
If you are like us at Chocosphere, you probably want your chocolate now! (Cutoff time for next-day shipping)
So, we do our best to ship orders received by 7:00 PM Pacific Time on the next shipping day (shipping days are Monday through Friday, holidays excluded), subject to "Service Bulletins" posted on the web site. Sometimes, when scheduling permits, we may ship the same day you place the order, but this is done only on a best-effort basis and is not our normal service. If you need same-day shipping, it is essential that you call our Customer Service department (877-992-4626 x 0, 9A-5P Pacific Time) to discuss your need, and we'll try to help as best we can.
Between the dates of December 1st and December 23rd, please allow an extra day for order processing on ground shipments.
Our normal shipping days during the warm months (holidays excluded) for overnight, 2-day, and ground shipments are Monday, Tuesday, and Wednesday. Overnight shipments are also sent on Thursday, and Saturday Delivery shipments are sent on Friday. This schedule is designed so your chocolate does not sit over the weekend in a warehouse without temperature controls. We may ship on Thursday or Friday if cool temperatures allow your chocolate to be safely transported.
FedEx and UPS Overnight and 2-Day
Packages are normally delivered Monday through Friday (excluding holidays). Delivery on Saturday is available only to selected locations (contact carrier for details). Contact Chocosphere if you wish to use the "Saturday Delivery" option - please note there will be an extra charge for this service.
FedEx Ground to Business Addresses
Packages are normally delivered Monday through Friday (excluding holidays).
FedEx Ground to Residential Addresses
The FedEx Ground Residential delivery schedule depends on the delivery address. To many, but not all residential addresses, FedEx Ground delivers Tuesday through Saturday (holidays excluded). There are some residential addresses, however, where FedEx Ground delivers Monday through Friday (holidays excluded). If Saturday FedEx Ground residential delivery is important, please contact FedEx at 800-GO-FedEx to determine if the service is available to the delivery address.
Packages are normally delivered Monday through Friday (excluding holidays).
Packages are normally delivered Monday through Friday (excluding holidays). The Post Office also delivers on Saturday at no extra charge to residential addresses and businesses that are open in many locations. Contact the U.S. Postal Service at 800-ASK-USPS for more details.
Let us know if you have any special shipping needs (including same‑day shipping)
Though we are sometimes unable to accommodate special requests, we will do our best to meet your need.
Important Notes for ‘If it fits, it ships!’ Shipping
The contents of the shipment must be physically small enough to ship in one of the special postal-rate boxes or padded envelopes. It is possible that we may send the package by ground, or select another shipping method, if that is the least expensive option. Ground shipping can take up to a week, depending on the shipping location. If it doesn't fit, we will contact you with information on other shipping options that will incur extra cost, and if we cannot reach you promptly it may delay processing of your order.
We will include styro and gel ice at no extra charge if we feel it is needed and it fits.
We will pack into the smallest box that your chocolate will fit in, to minimize our shipping cost and if there is chocolate breakage (with wrappers remaining intact), you have to be okay with it. After all, you have to break it to eat it.
This option is only available on orders shipped to mainland U.S., Hawaii, and Alaska addresses. Not available for the Chocolate Clubs. Also, this offer can not be combined with any other offers.
‘If it fits, it ships’ shipping is only available on orders placed online via the Chocosphere web site by the customer.
Important Note for Value (Ground/Postal) Shipping
The availability of ground shipping for meltable items (most chocolate fits this description) depends upon the temperatures at Chocosphere's Oregon warehouse, the destination, and at all points between the two. Any temperatures at or above 80° along the route may preclude the safe shipping of meltable items by ground to destinations more than three days away from Chocosphere's warehouse.
If you select Value shipping and weather conditions do not permit safe transit of the chocolate you have ordered, your shipment may be delayed as we will need to contact you. (This generally does not apply to shipments going to most parts of Oregon and Washington states.) Value shipping delivery can take 1 to 5 business days, perhaps longer. If timing of your Value Shipping delivery shipment is critical, check with FedEx (1-800-GO-FEDEX / 1-800-463-3339, or www.fedex.com) or UPS (1-800-PICK-UPS / 1-800-742-5877, www.ups.com) regarding transit time before making your shipping decision. Use 97062 as the "From Zip" when checking "transit time".
Shipping to APO/FPO/DPO (Military & Diplomatic) Addresses
Chocosphere gladly ships to Military and Diplomatic APO/FPO/DPO addresses via U.S. Postal Service Priority Mail.
Shipping charges are per the Priority Mail rates. You may select Value Shipping and we will try to ship this way if we can fit your product into one of the economical Postal boxes. If you select this option and the product will not fit into one of the Postal boxes, we will contact you and it may delay the shipment of your package.
Notes for shipments to Military Personnel
If you are in the military, and the destination is to an APO/FPO/DPO address, please provide your rank/title in the comments field on the final checkout page and we will lower the shipping charge if possible. We can do this because the U.S. Postal Service offers special rates for shipments to the military. We appreciate what you do for us!
Also, it will help us determine the type of packaging to use for your shipment if you will let us know (if you can) the city and country of the destination. It could save you the $7.00 charge for the warm weather packaging.
Please be aware of the following limitations:
Since we have no idea how the postal service will route the shipment or how long it will be in transit, Chocosphere cannot be responsible for heat damage in transit. We recommend dark chocolate, hot chocolate powder mix, cocoa powder, and other products that are less sensitive to heat for military shipments going overseas. Milk chocolate, white chocolate, and gianduja melt very easily.
Also, Chocosphere is unable to track packages shipped via postal service to APO/FPO/DPO addresses.
Ground Shipping Information
Ground Delivery Service by FedEx and UPS is available to most Mainland U.S. locations! **
(Sorry, ground service not available to areas with hot weather and states/territories AK, HI, PR, or GU.
An economical option for AK, HI, PR, and GU shipping is Postal Priority Mail.)
|**||Selection of Ground service may cause shipment delay if Chocosphere feels that weather conditions are too warm for safe shipment of chocolate to a particular location. Also, Chocosphere reserves the right to discontinue Ground service entirely any time it judges overall weather conditions too harsh for safe transit of chocolate.|
“Value Shipping” Information
If we can safely send the shipment by ground, we may do so. Upgrade to Postal Priority Mail (as noted below) is not guaranteed.
We may also decide to upgrade your package to Priority Mail at no additional charge to you. However, there is no transit-time guarantee with Postal Priority Mail. Delivery generally occurs within 2 to 3 days. If you prefer a certain carrier, UPS, FedEx ground or Postal, please let us know in the comments and we will make every effort to grant your wish. If we are unable, we will contact you and it may delay the shipment of your order.
If your order contains a mix of meltable and non-meltable products, depending on circumstances, we may split-ship your order. If we split-ship, we will let you know in the shipping email or with a note in the box.
Time-in-transit for our Value Shipping Special is not guaranteed. If you need your package by a specific date, please select one of our FedEx or UPS Overnight or 2nd day shipping options, which cost more than Value shipping or Priority Mail.
On all shipments, we are careful to send packages only on days where we are confident your chocolate will arrive in great shape. This can impact when your order is delivered. Please take this into account when making your shipping choice, and feel free to contact us if you need specific information for the ship date of your order.
During the summer season most shipments of meltable chocolate will require our Warm-Weather Packaging option for safe transport. If you let Chocosphere decide whether it is needed for safe delivery and it is actually used, Chocosphere will supply insulated Warm-Weather Packaging to protect shipments made in warm weather at no extra cost. Should you want this special packaging to be used unconditionally, the product must be added before you enter the check out process. You will find “Warm Weather Packaging” at the Packaging pull down at the top of the Chocosphere web site. $7.00 will be added to your cart total, but there will be no shipping charged on Warm weather packaging.
Availability of this offer is subject to temperatures along the entire path of transit being safe for your meltable chocolate products protected in our warm weather packaging (typically temperatures of 95°F or lower). If we are concerned about safe arrival of your shipment, we may contact you to offer upgraded shipping options at possible additional cost. At that time you will have the option of changing/cancelling the order with no penalty, or working out upgraded shipping or another mutually agreeable option.
Your order confirmation will show your shipping method as "Ground / Value Shipping". However, we may automatically upgrade your shipping in accordance with procedures outlined above, if we choose to do so.
Shipping to Hawaii, Alaska, Guam and the other protectorates may be completed by Priority Mail at the Value Shipping cost, if we can fit the product into one of the economical Postal Boxes.
International Shipping - Canada and Other Countries
International shipping is generally accomplished through the U.S. Postal Service. We currently export to Canada for regular orders, and to other countries only for orders of the EcoleChocolat “Understanding Chocolate Flavor” Package. EcoleChocolat customers must see the "Learn More" section on the EcoleChocolat page for important details and restrictions covering export shipping, including but not limited to the important detail that there are countries where we are not allowed to ship chocolate.
If you are in another export country and would like to order, please e-mail us via the "Contact Us" link at the bottom of this page prior to placing your order to be sure we can ship to your country. If you order without checking first, it is likely that we will cancel your order and refund your charge card.
Payment of duties and taxes are the responsibility of the recipient. Because Chocosphere cannot predict such charges, if any, in advance, and Chocosphere has limited or no ability to interact with foreign delivery services, the following statement must be placed in the Comments section at checkout is required on all export orders:
“I accept responsibility if the package does not deliver (if correctly addressed by Chocosphere as shown on the order confirmation), if Customs takes the product or if it arrives damaged. I am responsible for any Customs duties or fees charged by my government. I also understand during the warm months that the products may arrive melted or out of temper, even if Warm Weather Packaging is used.”
If the above-quoted statement is not provided at order time, we will contact you to obtain it and processing of the order will be delayed.
Shipping charges are in addition to the price of chocolate. Because it is impossible to pre-determine export shipping charges at the time you place an export order, we do not show the shipping charge at checkout time (zero value may be shown on the screen but shipping is not free) and we will contact you with an estimate of shipping charges for your approval before we send your order. If you do not approve additional shipping charges, we will cancel your order and refund to the charge card used at order time.
Shipping to Canada
We export chocolate to Canada only on orders of USD $50 or more in merchandise (excluding tempering machines, which are not available for export); This is because of the time needed to fill out export paperwork. Shipping charges are a pass-through of our cost for U.S. Postal Service transport, and you will be directly responsible to Customs for duties and taxes, if any. Also, Chocosphere cannot take responsibility for risk of loss on export shipments after proof of acceptance of the shipment by the U.S. Postal Service. To estimate charges, you can go the http://ircalc.usps.gov/ web site. If you know the approximate weight of the shipment, you should be able to come close on shipping charges. Destination temperature should be below 80°F for successful delivery.
International Shipping (other than Canada)
If you are not in the Ecole Chocolat course, and shipping to an export country other than Canada, please e-mail us using the "Contact Us" link at the bottom of this page to see if we can ship to your country. If you do not follow this procedure, we will likely cancel your order and refund to your charge card.
The only valid shipping option for Export is U.S. Postal Priority Mail International. Please select “Postal Priority Mail” as your shipping option during checkout. Note that transit time will be different than shown on our checkout page, and the cost will be based on the actual shipping weight of your order and actual cost from the U.S. Postal Service.
If you want an estimate of shipping cost and transit time, you can get close by trying to estimate the shipping weight of your order based on the total net weight of the products you've selected multiplied by 1.15 (Note: The weight is around 8 lbs for EcoleChocolat “Understanding Chocolate Flavor” kits), and then go to http://ircalc.usps.gov/. The actual weight and resulting shipping cost can vary from such an estimate due to the product mix, type of box selected and whether or not there is a need for warm weather packaging. We will attempt to use flat rate boxes if more cost effective whenever possible, but we cannot guarantee it can be done. If you let Chocosphere decide whether to use “Warm Weather Packaging” to help protect the chocolate from heat, it will be included with no additional packaging charge. Destination temperature should be below 80°F for successful delivery.
Additional Requirements & Conditions
Export shipments require a minimum of USD $50.00 in products (excluding tempering machines, which are not available for export), with shipping charges additional.
Chocosphere reserves the right to decline shipping of Export orders, including when in our judgement successful delivery is unlikely. If Chocosphere decides to decline your Export order, you will be promptly notified and all charges will be refunded to the card on which the order was originally placed.
Chocosphere will take reasonable care towards successful and safe delivery of your order, but when it comes to export shipments many factors are outside Chocosphere's control. Therefore, if an order is being shipped outside of the U.S., it must be placed on-line and the following statement must be in the “Comments” section (last field) of the order:
Notes: Due to government regulations, there are many countries we are unable to ship to. Among those are Czech Republic, Italy, Kazakhstan, Latvia, Mexico, Morocco, Nigeria, Russia, and Ukraine, and there are others. If we ship to Nicaragua, it is by Postal Express Mail only.
Heavy and bulky items noted on the web site as having a "Surcharge" will incur a Shipping Surcharge as noted below when shipping methods "2-Day", "Overnight" or "Postal Priority Mail" are selected at checkout. "Value Shipping" and "If it Fits, it Ships!" are not subject to the surcharge.
Surcharges are in addition to our normal shipping charge and are assessed on a per-item basis:
|Less than 15lbs||2-Day & Postal Priority Mail||$7.00|
|Less than 15lbs||Overnight||$15.00|
|15lbs or more
- or -
|2-Day & Postal Priority Mail||$15.00|
|15lbs or more
- or -