FAQ
How do I log in to my account?
- On PC: Click the account icon (person-shaped link) at the top of our website.
- On Mobile: Tap the three horizontal bars in the upper left corner, then select “Account.”
Our store uses Shopify’s secure login system. You can log in with your Shop app account or by entering your email address. Once you enter your email, a one-time passcode will be sent to you—just enter it to access your account.
Where is my Wholesale log in?
Our new wholesale site is still in development, please log in to your Wholesale account at wholesale.chocosphere.com.
Do I need an account to shop?
No, you can check out as a guest. However, creating an account makes shopping easier—you’ll be able to save your shipping information, view past orders, and track new ones more quickly.
How can I see my order history?
After logging in:
- On PC: Click the “My Account” icon (the circle with the first letter of your first name at the top of the page).
- On Mobile: Tap the three horizontal bars in the upper left corner, then select “Account.”
From there, you can view your full order history, including order details, payment status, and tracking information.
Please note: because we recently changed website platforms, orders placed before September 28, 2025, will not appear in your online history. If you need details from a previous order, simply contact us and we’ll be happy to retrieve them for you.
Do you offer discounts?
Yes, many products include tiered bulk discounts. These are shown in the pricing area of applicable products and are automatically applied in your cart once the set quantity is reached.
Can I send chocolates as a gift?
Yes! Chocolates make a wonderful gift. Simply enter your recipient’s address as the shipping address at checkout, and we’ll send your order directly to them.
Do you offer gift wrapping or gift messages?
We do! A gift message can be added in the "Greeting card" section of your shopping cart. We also offer extensive gift wrap and bag options.
Do you offer Gift Certificates?
Absolutely! Gift Cards are available in multiple denominations and never expire, making them a perfect choice for any occasion. Please note that gift cards ordered over the weekend may be sent when we reopen on Monday.
Will my Gift Certificate from the old site work still?
Yes, just enter your existing code in the "Discount code or gift card" field at checkout.
Can I schedule a delivery for a specific date?
We can usually ship with a target delivery date in mind. Please note that ground shipments have variable transit times, so it’s best to schedule arrival a day or two early when possible. Please leave requests in the "Order special instructions" field in the cart.
Can I make changes to my order after placement?
Yes, but only if we’re notified before your order is picked up for shipment. Since this can happen quickly, please call us as soon as possible with any changes.
How long will my order take to ship?
Orders may ship the same day but typically go out the following business day.
In cool weather, we ship:
• Monday–Friday: All shipments
In hot weather, to avoid weekend delays, we ship:
• Monday–Wednesday: All standard shipments
• Thursday: Overnight only (weather permitting)
• Friday: Saturday Delivery only (extra charge may apply)
Do you offer pick up?
Yes, orders can be picked up M-F 8:30 - 4:30 at our warehouse in Tualatin, OR (about 20 minutes south of Portland). Just select “Pick up” during checkout to avoid shipping charges.
Do I need to worry about my chocolate melting?
To help protect your order in warm weather, we may include insulated packaging (Styrofoam or insulated foil with gel ice packs) at no extra charge when needed. Depending on the forecast and your delivery location, we may also recommend upgrading shipping to reduce time in transit. If you’d like this packaging added every time regardless of temperature, you can add the “Warm Weather Packaging” option to your cart for a $7.00 fee.
Do any of your chocolates contain alcohol?
A few of our chocolates are made with ingredients such as gin or vermouth to create distinctive flavor profiles. During the manufacturing process, the alcohol in these ingredients is heated and evaporates, leaving only the natural flavors behind. As a result, these chocolates do not contain measurable alcohol and are considered non-alcoholic. Only the essence and aroma of the original ingredients remain.