Privacy policy

Your Privacy is Important to Us

At Chocosphere, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you interact with our website.

Information We Collect

When you place an order, we collect the contact details you provide (such as your name, email address, billing and shipping addresses, and phone number) to process and ship your purchase. Payment details, including credit card numbers, are authorized and processed securely by Shopify — we do not collect or store this information ourselves.

We may also collect information through Shopify apps and services used on our site, which may vary depending on the app’s function. In addition, we use tools such as Google Analytics to understand site performance and visitor activity. Please see Shopify Privacy Policy and Google Privacy Policy for details on how those providers handle data.

How We Use Your Information

We use your contact information to:

  • Process and deliver your order.
  • Communicate with you about your order status.
  • Provide updates, promotions, or offers, if you choose to receive them.

Your email address may be shared with shipping carriers as needed to facilitate delivery notifications. We do not sell or rent customer information. We may disclose information only:

  • As required to process your order.
  • To comply with applicable law, regulations, or legal requests.
  • In connection with a business transfer, such as a sale or merger.

Gifts and Anonymity

If you send a gift, please note that we cannot ship completely anonymously. The purchaser’s name may appear on the return address label, and if the recipient asks us, we will disclose the sender’s identity. Payment details and other sensitive information remain confidential.

Your Choices

You may update your contact information or request to be removed from promotional communications at any time by contacting us.

Users in California, Colorado, Connecticut, Delaware, Florida, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia can opt out of data-sharing in the Shopify network here: Opt-out of data sharing

Contact Us

If you have any questions about this policy or how your data is used, please reach out to us.