Privacy policy

Your Privacy is Important to Us

At Chocosphere, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you interact with our website.

Information We Collect

When you place an order, we collect the contact details you provide (such as your name, email address, billing and shipping addresses, and phone number) to process and ship your purchase. Payment details, including credit card numbers, are authorized and processed securely by Shopify — we do not collect or store this information ourselves.

We may also collect information through Shopify apps and services used on our site, which may vary depending on the app’s function. Please see the Shopify Privacy Policy for details on how Shopify handles data.

We use technologies from Google (such as Google Analytics and Google Ads), Meta (such as the Meta Pixel), and Reddit (such as the Reddit Pixel) to understand site performance, customer interactions, and advertising effectiveness. These tools may collect information about your activity on our site and share it with their respective platforms. For details on how each handles data, please refer to the Google Privacy Policy, Meta Privacy Policy, and Reddit Privacy Policy.

How We Use Your Information

We use your contact information to:

  • Process and deliver your order.
  • Communicate with you about your order status.
  • Provide updates, promotions, or offers, if you choose to receive them.

Your email address may be shared with shipping carriers as needed to facilitate delivery notifications. We do not sell or rent customer information. We may disclose information only:

  • As required to process your order.
  • To comply with applicable law, regulations, or legal requests.
  • In connection with a business transfer, such as a sale or merger.

Gifts and Anonymity

If you send a gift, please note that we cannot ship completely anonymously. The purchaser’s name may appear on the return address label, and if the recipient asks us, we will disclose the sender’s identity. Payment details and other sensitive information remain confidential.

Your Choices

You may update your contact information or request to be removed from promotional communications at any time by contacting us.

Users in California, Colorado, Connecticut, Delaware, Florida, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia can opt-out of data sharing in the Shopify network.

To adjust ad personalization settings for Google, visit Google Ad Settings.

You can disconnect data from your Facebook account by changing your settings for Off-Facebook Activity.

Contact Us

If you have any questions about this policy or how your data is used, please reach out to us.