Chocosphere Shipping Information

	— Fine Chocolate from Around the World!
Fine Chocolate Since 1998	Shipping Information Shipping Information Below Subject to Change (Rates revised December 13^th, 2011; Info revised November 2^nd, 2011). Note: Your shopping cart is in another browser window. Please close this window when you are ready to return to the previous page.

E-Mail: customer-service@chocosphere.com
Phone Toll-free 877-992-4626 (877-99-CHOCO) / FAX Toll-free 877-912-4626.

We want your chocolate to arrive in the best condition,
so we offer expedited shipping services via

We reserve the option to substitute another high-quality carrier if necessary at no extra cost to you.

To view our General Shipping and Cutoff Time information, click: General Information

To view our “Value Shipping” option information, click: “Value Shipping” Information

To view our Canadian Shipping information, click: Canadian Shipping Information

To view our Shipping Rate Charts, click: Ground Services 2nd-Day Services Overnight Services

We gladly ship to APO/FPO/DPO addresses. Click Here for information.

FedEx and UPS Ground Rates & Information

Ground Delivery Service by FedEx and UPS is now available to most Mainland U.S. locations! **
(Sorry, ground service not available to areas with hot weather and states/territories AK, HI, PR, or GU.
An economical option for AK, HI, PR, and GU shipping is Postal Priority Mail.)

Selection of Ground service may cause shipment delay if Chocosphere feels that weather conditions are too warm for safe shipment of chocolate to a particular location. Also, Chocosphere reserves the right to discontinue Ground service entirely any time it judges overall weather conditions too harsh for safe transit of chocolate.

Is Ground Shipping for Meltable Items Available to Your Destination?

To determine if ground shipping for meltable items is available to your destination, please enter the destination state and zip code in the boxes below and click the ‘Check’ button.

Non-meltable items, such as Cocoa Powder, Cocoa Nibs, Chocolate Sauce and Coffee may be shipped by Ground to all 48 mainland states.

Shipping Charges for
for These States:
OR,WA,ID,CA,MT,CO,UT,NV,WY Only.

Merchandise Total	Ground
$0.01 - $50.00	$8.50
$50.01 - $80.00	$9.34
$80.01 - $110.00	$9.96
$110.01 - $140.00	$10.90
$140.01 - $170.00	$11.24
$170.01 - $200.00	$11.59
$200.01 - $230.00	$12.08
$230.01 - $260.00	$12.91
$260.01 - $290.00	$13.74
$290.01 - $320.00	$14.50
$320.01 - $350.00	$15.78
$350.01 - $380.00	$16.52
$380.01 - $410.00	$17.26
$410.01 - $440.00	$18.61
$440.01 - $470.00	$19.38
$470.01 - $500.00	$20.13
Over $500.00	2.8% of merchandise total plus $6.13

Shipping Charges for
All Other Mainland States & DC

Merchandise Total	Ground
$0.01 - $50.00	$9.95
$50.01 - $80.00	$10.85
$80.01 - $110.00	$12.22
$110.01 - $140.00	$14.13
$140.01 - $170.00	$15.65
$170.01 - $200.00	$17.17
$200.01 - $230.00	$18.50
$230.01 - $260.00	$20.00
$260.01 - $290.00	$21.51
$290.01 - $320.00	$23.03
$320.01 - $350.00	$25.13
$350.01 - $380.00	$26.63
$380.01 - $410.00	$28.19
$410.01 - $440.00	$30.29
$440.01 - $470.00	$31.80
$470.01 - $500.00	$33.27
Over $500.00	4.3% of merchandise total plus $12.27

Additional Charges - Ground Services

For:	Add:
Warm-weather packaging	$7.00

2nd-Day Expedited Shipping Rates & Information

Please note that Postal Priority Mail is a two-to-three day service,
and package tracking information is limited to Delivery Confirmation.

Shipping Charges for
for These States:
OR,WA,ID,CA,MT,CO,UT,NV,WY Only.
Also Priority Mail to APO/FPO/DPO AP

Merchandise Total	FedEx 2-Day	UPS 2-Day	Postal Priority Mail^*
$0.01 - $50.00	$13.32	$13.59	$10.85
$50.01 - $80.00	$15.66	$15.97	$15.30
$80.01 - $110.00	$18.04	$18.40	$18.25
$110.01 - $140.00	$20.71	$21.12	$21.60
$140.01 - $170.00	$22.73	$23.18	$23.85
$170.01 - $200.00	$24.56	$25.05	$25.55
$200.01 - $230.00	$26.24	$26.76	$26.65
$230.01 - $260.00	$27.98	$28.54	$27.75
$260.01 - $290.00	$29.90	$30.50	$28.65
$290.01 - $320.00	$31.40	$32.03	$29.70
$320.01 - $350.00	$34.04	$34.72	$31.35
$350.01 - $380.00	$36.05	$36.77	$32.35
$380.01 - $410.00	$37.55	$38.30	$33.15
$410.01 - $440.00	$40.01	$40.81	$34.55
$440.01 - $470.00	$41.57	$42.40	$35.35
$470.01 - $500.00	$43.61	$44.48	$36.75
Over $500.00	6% of merchandise total plus $12.11	6.5% of merchandise total plus $11.98	3.7% of merchandise total plus $18.25

Shipping Charges - All Other States,
DC, Puerto Rico & Guam
AK / HI - See "Additional Charges"
PR & GU via Postal Only. Also, Priority Mail to APO/FPO/DPO AE

Merchandise Total	FedEx 2-Day	UPS 2-Day	Postal Priority Mail^*
$0.01 - $50.00	$18.45	$20.11	$14.45
$50.01 - $80.00	$21.92	$23.89	$19.10
$80.01 - $110.00	$26.16	$28.51	$25.40
$110.01 - $140.00	$30.63	$33.39	$30.85
$140.01 - $170.00	$34.11	$37.18	$33.15
$170.01 - $200.00	$36.89	$40.21	$35.40
$200.01 - $230.00	$39.88	$43.47	$37.15
$230.01 - $260.00	$43.24	$47.13	$38.90
$260.01 - $290.00	$46.53	$50.72	$40.45
$290.01 - $320.00	$49.77	$54.25	$42.10
$320.01 - $350.00	$53.63	$58.46	$44.40
$350.01 - $380.00	$56.53	$61.62	$47.35
$380.01 - $410.00	$59.37	$64.71	$50.50
$410.01 - $440.00	$62.84	$68.50	$54.35
$440.01 - $470.00	$65.74	$71.66	$57.50
$470.01 - $500.00	$68.76	$74.95	$60.70
Over $500.00	10.6% of merchandise total plus $15.76	11.6% of merchandise total plus $16.95	8.4% of merchandise total plus $18.70

Additional Charges - 2nd Day Services

For:	Add:
Warm-weather packaging	$7.00
Alaska/Hawaii Addresses	FedEx: $8.00 UPS: $10.00

Overnight Expedited Shipping Rates & Information

Shipping Charges for These States
OR,WA,ID,CA,MT,CO,UT,NV,WY Only

Shipping Charges - All Other States,
DC, Puerto Rico & Guam
AK and HI - See "Additional Charges"
PR & GU via Postal Only.

Merchandise Total	FedEx Priority Overnight	UPS Overnight
$0.01 - $50.00	$32.06	$32.70
$50.01 - $80.00	$37.00	$37.74
$80.01 - $110.00	$41.78	$42.62
$110.01 - $140.00	$46.56	$47.49
$140.01 - $170.00	$50.56	$51.57
$170.01 - $200.00	$54.53	$55.62
$200.01 - $230.00	$58.04	$59.20
$230.01 - $260.00	$60.36	$61.57
$260.01 - $290.00	$63.20	$64.46
$290.01 - $320.00	$66.00	$67.32
$320.01 - $350.00	$69.47	$70.86
$350.01 - $380.00	$72.98	$74.44
$380.01 - $410.00	$76.43	$77.96
$410.01 - $440.00	$80.36	$81.97
$440.01 - $470.00	$83.68	$85.35
$470.01 - $500.00	$87.01	$88.75
Over $500.00	10.8% of merchandise total plus $33.01	11% of merchandise total plus $33.75

Merchandise Total	FedEx Priority Overnight	UPS Overnight
$0.01 - $50.00	$36.70	$39.27
$50.01 - $80.00	$42.15	$45.10
$80.01 - $110.00	$47.61	$50.94
$110.01 - $140.00	$53.37	$57.11
$140.01 - $170.00	$58.53	$62.63
$170.01 - $200.00	$63.35	$67.78
$200.01 - $230.00	$66.19	$70.82
$230.01 - $260.00	$69.51	$74.38
$260.01 - $290.00	$72.84	$77.94
$290.01 - $320.00	$75.98	$81.30
$320.01 - $350.00	$79.57	$85.14
$350.01 - $380.00	$82.60	$88.38
$380.01 - $410.00	$85.92	$91.93
$410.01 - $440.00	$89.85	$96.14
$440.01 - $470.00	$93.42	$99.96
$470.01 - $500.00	$97.02	$103.81
Over $500.00	11.2% of merchandise total plus $41.02	12% of merchandise total plus $43.81

Additional Charges – Overnight Services

For:	Add:
Warm-weather packaging	$7.00
Alaska/Hawaii Addresses	FedEx: $8.00 UPS: $10.00
Saturday Delivery	FedEx: $15.00 UPS: $15.00

General Information

Contact websites and phone numbers:

FedEx 1-800-GO-FEDEX (1‑800‑463‑3339)
U.S. Postal Service 1‑800‑ASK‑Postal (1‑800‑275‑8777)
UPS 1‑800‑PICK‑UPS (1‑800‑742‑5877)

Timely delivery is important at Chocosphere! (Rural and AK/HI Deliveries)

If the destination is far from a major metropolitan area, or the chocolate is going to AK, HI, PR, or GU, it is possible that the delivery may take longer than the '2-Day' or 'Overnight' headings indicate. Be sure to consult with your preferred carrier before ordering if delivery time is critical. They may need to know that the shipment is originating in zip code 97062.

Chocosphere delivers premium chocolate in premium condition!

We provide shipping choices to get your chocolate to the destination in excellent shape, even in warm weather. If you allow Chocosphere to determine if Warm‑Weather Packaging is necessary (more information on Warm‑Weather Packaging below), select the use of Warm‑Weather Packaging yourself, or allow Chocosphere to delay shipping until it is cool enough to ship without Warm‑Weather Packaging, Chocosphere will stand behind you should the chocolate arrive damaged in any way due to actions of the shipping company. Just let us know of any problem, and we will do our best to resolve the situation to your satisfaction. Chocosphere cannot be responsible for damage if you (or the recipient of a gift) are not present at time of delivery and the damage occurs as a result of the delay in claiming the package. Also, Chocosphere cannot be responsible for heat damage if you instruct us to ship ASAP without Warm‑Weather Packaging.

We highly recommend shipping to an address where someone will be able to receive the package when delivered.

Chocolate left outside your home all day may be damaged by weather that is too hot, cold, rainy or humid. Suggestion: If you are shipping to someone's home and they will be at work during the day, consider shipping the chocolate to the recipient at their office.

An option to use "Warm‑Weather Packaging" is available when you choose Postal Priority Mail, 2nd Day and Overnight shipping to any U.S. destination, and for Ground shipping where the destination is three days or less distant from our warehouse.

For a charge of $7.00 the shipment will be packaged in a styrofoam box with gel ice for shipment. If you select the "Use only if necessary" option, we will use a weather web site to check temperatures to help decide if Warm Weather Packaging is necessary. While this packaging can help your chocolate shipment cope with warm weather, there are limits and we reserve the right to delay shipment when we feel your chocolate may be damaged. Indicate your preference regarding Warm‑Weather Packaging on the "Checkout" page of the web site, and provide any special instructions in the "Comments" area of the "Checkout" page.

If you are like us at Chocosphere, you probably want your chocolate now! (Cutoff time for next-day shipping)

So, we do our best to ship orders received by 7:00 PM Pacific Time on the next shipping day, subject to "Service Bulletins" posted on the web site. Sometimes, when scheduling permits, we may ship the same day you place the order, but this is done only on a best-effort basis and is not our normal service. If you need same-day shipping, it is essential that you call our Customer Service department (877-992-4626 x 0, 9A-5P Pacific Time) to discuss your need, and we'll try to help as best we can.

Between the dates of December 1st and December 23rd, please allow an extra day for order processing on ground shipments.

Shipping Days

Our normal shipping days during the warm months (holidays excluded) for overnight, 2-day, and ground shipments are Monday, Tuesday, and Wednesday. Overnight shipments are also sent on Thursday, and Saturday Delivery shipments are sent on Friday. This schedule is designed so your chocolate does not sit over the weekend in a warehouse without temperature controls. We may ship on Thursday or Friday if cool temperatures allow your chocolate to be safely transported.

Delivery Days

FedEx and UPS Overnight and 2-Day
Packages are normally delivered Monday through Friday (excluding holidays). Delivery on Saturday is available only to selected locations (contact carrier for details) and requires selection of the "Saturday Delivery" option at an extra charge.

FedEx Ground to Business Addresses
Packages are normally delivered Monday through Friday (excluding holidays).

FedEx Ground to Residential Addresses
The FedEx Ground Residential delivery schedule depends on the delivery address. To many, but not all residential addresses, FedEx Ground delivers Tuesday through Saturday (holidays excluded). There are some residential addresses, however, where FedEx Ground delivers Monday through Friday (holidays excluded). If Saturday FedEx Ground residential delivery is important, please contact FedEx at 800-GO-FedEx to determine if the service is available to the delivery address.

UPS Ground
Packages are normally delivered Monday through Friday (excluding holidays).

Postal Shipping
Packages are normally delivered Monday through Friday (excluding holidays). The Post Office also delivers on Saturday at no extra charge to residential addresses and businesses that are open in many locations. Contact the U.S. Postal Service at 800-ASK-USPS for more details.

Important Note for Ground Shipping

The availability of ground shipping for meltable items (most chocolate fits this description) depends upon the temperatures at Chocosphere's Oregon warehouse, the destination, and at all points between the two. Any temperatures at or above 80° along the route may preclude the safe shipping of meltable items by ground to destinations more than three days away from Chocosphere's warehouse.

If you select select Ground shipping and weather conditions do not permit safe transit of the chocolate you have ordered, your shipment may be delayed as we will need to contact you. (This generally does not apply to shipments going to most parts of Oregon and Washington states.) Ground shipments can take 1 to 5 business days, perhaps longer. If timing of your Ground Delivery shipment is critical, check with FedEx (1-800-GO-FEDEX / 1-800-463-3339, or www.fedex.com) or UPS (1-800-PICK-UPS / 1-800-742-5877, www.ups.com) regarding transit time before making your shipping decision. Use 97062 as the "From Zip" when checking "transit time".

Let us know if you have any special shipping needs (including same‑day shipping)

Though we are sometimes unable to accommodate special requests, we will do our best to meet your need.

Shipping to APO/FPO/DPO (Military & Diplomatic) Addresses

Chocosphere gladly ships to Military and Diplomatic APO/FPO/DPO addresses via U.S. Postal Service Priority Mail.
Shipping charges are per the Priority Mail rates on our 2nd-Day Services rate charts.

Notes for shipments to Military Personnel

If you are in the military, and the destination is to an APO/FPO/DPO address, please provide your rank/title in the comments field on the final checkout page and we will lower the shipping charge if possible. We can do this because the U.S. Postal Service offers special rates for shipments to the military. We appreciate what you do for us!

Also, it will help us determine the type of packaging to use for your shipment if you will let us know (if you can) the city and country of the destination. It could save you the $7.00 charge for the warm weather packaging.

Please be aware of the following limitations:

Since we have no idea how the postal service will route the shipment or how long it will be in transit, Chocosphere cannot be responsible for heat damage in transit. We recommend dark chocolate, hot chocolate powder mix, cocoa powder, and other products that are less sensitive to heat for military shipments going overseas. Milk chocolate, white chocolate, and gianduja melt very easily.

Also, Chocosphere is unable to track packages shipped via postal service to APO/FPO/DPO addresses.

“Value Shipping” Information

If we can safely send the shipment by ground, we may do so.

We may also decide to upgrade your package to Priority Mail at no additional charge to you. However, there is no transit-time guarantee with Postal Priority Mail. Delivery generally occurs within 2 to 3 days. If you prefer a certain carrier, UPS, FedEx ground or Postal, please let us know in the comments and we will make every effort to grant your wish. If we are unable, we will contact you and it may delay the shipment of your order.

If your order contains a mix of meltable and non-meltable products, depending on circumstances, we may split-ship your order. If we split-ship, we will let you know in the shipping email or with a note in the box.

Important Notes:

Time-in-transit for our Value Shipping Special is not guaranteed. If you need your package by a specific date, please select one of our FedEx or UPS Overnight or 2nd day shipping options, which cost more than ground shipping or Priority Mail.

On all shipments, we are careful to send packages only on days where we are confident your chocolate will arrive in great shape. This can impact when your order is delivered. Please take this into account when making your shipping choice, and feel free to contact us if you need specific information for the ship date of your order.

During the summer season most shipments of meltable chocolate will require our Warm-Weather Packaging option for safe transport. If you allow us this option, and Warm-Weather Packaging is actually used, our standard warm-weather packaging fee of $7.00 will be added to your order total and charged to your credit card. During other months where there are warm transit or destination temperatures, we recommend that you allow us to use our judgement and charge the $7.00 if we feel it is necessary.

Availability of this offer is subject to temperatures along the entire path of transit being safe for your meltable chocolate products protected in our warm weather pacakging (typically temperatures of 95°F or lower). If we are concerned about safe arrival of your shipment, we may contact you to offer upgraded shipping options at possible additional cost. At that time you will have the option of changing/cancelling the order with no penalty, or working out upgraded shipping or another mutually agreeable option.

Your order confirmation will show your shipping method as "Ground / Value Shipping". However, we may automatically upgrade your shipping in accordance with procedures outlined above, if we choose to do so.

Shipping to Canada

We export chocolate to Canada only on orders of USD $50 or more in merchandise; This is because of the time needed to fill out export paperwork. Shipping charges are a pass-through of our cost for U.S. Postal Service transport , and you will be directly responsible to Customs for duties and taxes, if any. Also, Chocosphere cannot take responsibility for risk of loss on export shipments after proof of acceptance of the shipment by the U.S. Postal Service. To estimate charges, you can go the http://ircalc.usps.gov/ web site. If you know the approximate weight of the shipment, you should be able to come close on shipping charges.

Also, please be aware that our shipping-options selection page is not "Canada aware", and therefore offers shipping options that are not valid for Canada (like "Ground" and "FedEx"). Further, shipping rates are not correctly shown for the valid Postal shipping options we offer on Canadian orders, so please follow the instructions discussed above to estimate shipping charges. We apologize for this and plan to make corrections in a future version of the web site.

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